The person you call must also meet these same criteria and use a device that is a video endpoint. Note If you log into your desk phone every day using your Extension Mobility profile, ensure that your system administrator configures your Extension Mobility profile to include the intercom feature. Determine if secure calls can be made in your company. (Click Confrn to complete the action.). See Controlling Line Settings, page7-10. Dial your enterprise access code for transferring calls to initiate a new call. Copy a number from any source, and click Menu > Paste. Note If you cannot see your extension number or hear a dial tone, see General Troubleshooting Issues, page8-1. Tuning involves testing and, if necessary, modifying the speaker and microphone volume for each selected device. User Guide for Cisco IP Communicator Release 7.0, View with Adobe Reader on a variety of devices. When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message. Set up Mobile Connect and answer your phone. So just to recap, the users when sitting down at a new machine with CIPC installed ( either configured with a device name from a previous user or not configured with a device name ) they will be able to open CIPC and use 'Extension Mobility' to log themselves into the phone without the need for IT to intervene? For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. You or the other party are receiving a call that must preempt the current call. Hear a special ring (faster than usual) or special call waiting tone. 1. Having to manually touch each new machine to set them up in CIPC is not the greatest solution for this. Click the Volume button or press the PageUp/PageDown keys on your keyboard. Extension Mobility sounds like a great way forward. Prevent others from viewing or barging calls on a shared line. 14 IP Communicator TFTP settings Go to solution John Huthmaker Enthusiast 03-28-2013 08:33 AM - edited 03-16-2019 04:30 PM Where on my network does IP Communicator get its TFTP settings by default? Note There are interactions, restrictions, and limitations that affect how security features work on CiscoIPCommunicator. Turn on Mobile Connect from your cellular phone. See Using a Headset, page5-2. Get an updated list of conference participants. If you do not see an MLPP icon, the priority level of the call is normal (routine). From an active call, press Join. Selecting means assigning an audio device to one or more audio modes and/or to the ringer. We have 2 Cisco IP Communicator manuals available for free PDF download: Administration Manual, User Manual Cisco IP Communicator Administration Manual (162 pages) Brand: Cisco | Category: Software | Size: 2.56 MB Table of Contents Table of Contents 3 Preface 9 Overview 9 Audience 9 Organization Answer any call that is ringing, whether it is on another extension in your group or in an associated group. First make sure that an analog headset is not plugged in to the audio jacks on your computer. When the extension becomes available, your phone provides an audio and visual alert. You can switch between connected calls on one or more lines. Click an available line button and GPickUp. Click iDivert. 1. Hang up. See Redirecting a Ringing Call to CiscoIPCommunicator. Note Before you use the Audio Tuning Wizard to tune an audio device that has its own volume adjuster, such as a headset with inline volume controls, increase the device volume level to the highest setting. Doing so shows call details but does not impact the call state. See Switching an In-Progress Call to Another Phone. You can place a call to this line regardless of the BLF status. Does it have your directory number set as one of the lines? Any current call activity that your recipient is engaged in continues simultaneously. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Hang up the current call, and click Answer. Repeat this process for the second call. Click an available line button and PickUp. 2. Follow the voice prompts. Place a few test phone calls, and ask other parties how your voice sounds. 1. Want to change your audio mode selections without retuning audio devices. 1. For details about installing devices while Cisco IP Communicator is running, see the information about removing and re-installing audio devices in the user guide at this URL: Jamie is right, although maybe not very tactful on the question. Choose Corporate Directory (exact name can vary). Reopen the IP Communicator Like this it then seems to be working but otherwise it always clashes Does anyone has experience with this kind of problem? Administration Guide for Cisco IP Communicator Release 7.0 OL-10898-01 8 Troubleshooting Cisco IP Communicator Revised: 1/19/11 . To add a prefix to a number in one of your call logs, scroll to the number and click EditDial. We use the convention CIPCUSERNAME for a device name. Hang up immediately to allow the higher priority call to ring through. Click EndCall, or press the Esc key on your keyboard. It is available at this URL: CiscoIPCommunicator will restart. In general, the selected adapter is the one that provides permanent connectivity or the one that is always enabledeven if it is not plugged in. Press Join. You can use AutoAnswer with either speakerphone mode or headset mode. If you use a headset but do not use AutoAnswer, you might still prefer to keep headset mode activated. Open the task manager with control+alt+delete and close the IP Communicator from there 3. Ask your administrator which features your phone supports. If you want to stay on the line with the callers, use Join to create a conference instead. If you want to keep the device muted, choose Cancel. Tip CallBack fails if the other party has Call Forwarding enabled. - edited Ask your system administrator. See the Customizing Your Cisco Unified IP Phone on the Web guide for more details:http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html, Use Cisco CallBack to receive notification when a busy or ringing extension is available. Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. Calls of a similar type are grouped together in the call list. You do not need to change this setting once it is established unless you are permanently removing or disabling the selected network adapter. Place an intercom call to a preconfigured intercom target, Place an intercom call to any intercom number. Cisco IP Communicator Phone Guide Release 2.0 (PDF - 1 MB) 14/Sep/2007. Select your Cisco IP Communicator Name. I feel like I am almost there??? Dial your enterprise access code for conferencing to initiate a new call. Notify your system administrator about a suspicious or harassing call. cBargeAllows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. I can hear and talk with the headset, but the on/off button on the headset doesn't act as a switch hook. The intercom call becomes a two-way connection so that you can talk with the caller. Click the Services button and select EM Service (name can vary). Installation might take a few minutes. Softphone Installation Instructions Windows macOS IP Communicator User Documentation Windows macOS IP Communicator 911 (Fire, Medical, Police) 734-763-1131 (Division of Public Safety & Security) Choose whether to turn Mobile Connect on for all configured phones or just one: One phoneEnter 1 and enter the number you want to add as a remote destination, followed by #. User Guide for Cisco IP CommunicatorContains detailed information about installation and voice-quality issues in the troubleshooting section. See Using a USB Handset, page5-5. Step6 Click Launch the Program and click Finish to launch CiscoIPCommunicator. When on-hook transfer is enabled, you can either hang up, or click Transfer and then hang up. Your system administrator can change this focus priority setting. 1. User Guide for Cisco IP Communicator Release 7.0 OL-10863-01 1 Getting Started with Cisco IP Communicator Cisco IP Communicator is a desktop application that turns your computer into a full-featured Cisco Unified IP Phone, allowing you to place, receive, and otherwise handle calls. Use your phone to answer a call that is ringing on another phone. Use the Join softkey. Complete these steps: From Communications Manager Administration page, go to Navigation > Cisco Unified Serviceability page. Step 6 If you want to launch Cisco IP Communicator now, click the "Launch the program" check box and click Finish. Hear a continuous tone interrupting your call. The call-processing system can then identify and register the source of this incoming call in the network. This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. User Guide for Cisco IP Communicator Release 7.0, View with Adobe Reader on a variety of devices. If on-hook transfer is not enabled on your CiscoIPCommunicator, be aware that hanging up instead of clicking Transfer cancels the transfer action and places the party to be transferred on hold. Note IP Communicator is for use with PC only. Open teams and IP Communicator 2. 4. (You may need to press the more softkey to see Join.). I wish to ask if there is a method to automate this by login script or somesuch? Selected calls are indicated with a check mark and are grouped together in the call list. 2. Want to make a priority (precedence) call. You can use a headset with all of the controls on Cisco IP Communicator, including the Volume button and the Mute button. Manuals Brands Cisco Manuals Software IP Communicator User manual Cisco IP Communicator User Manual Also See for IP Communicator: Administration manual (162 pages) 1 2 Table Of Contents 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 See Switching Between Calls and Using Hold and Resume. In this case, an incoming call to extension 23456 rings your CiscoIPCommunicator and your desktop phone, and you can use either phone to answer the call. If your organization receives a large number of incoming calls, you might be a member of a hunt group. You can create a conference by using cBarge to add yourself to a call on a shared line. Meet-Me conferencing allows you to start or join a conference by calling the conference number. You can access Call Forward All on your phone; other call forwarding features are accessible only on your Cisco Unified CM User Options web pages. 1. Press F2, or press Ctrl + Shift + A on your keyboard. Highlight the call(s) and press Select, then press Join to complete the action. Pre-dial (dial on-hook, without first getting a dial tone), Enter a phone number. 2. (You can also paste a phone number by using the Ctrl + V keyboard shortcut.) Your system administrators establishes this time limit. Press HLog or Hunt Group. Click an available line button and OPickUp. Click the Navigation button to display phone numbers from your Placed Calls log. Your system administrator will tell you if you need to enter CMC or FAC codes and will provide you with detailed instructions. Dial your assigned Mobile Voice access number. Look for one of these indicators next to the line number: BLF indicator unavailable or not configured for this line. Set up or cancel call forwarding remotely, or for a non-primary line. Call PickUp is a special feature that your system administrator can configure for you depending on your call-handling needs and work environment. Changes that you make to your EM profile from your User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. Follow the prompts to complete the download. 1. Note If you start CiscoIPCommunicator while your audio device or computer is muted, the Check Audio Settings window might prompt you to Revert, Tune, or Cancel your audio settings. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar. Shared line features, such as Barge, do not apply to standard, not shared lines. That is, CiscoIPCommunicator forwards your calls, and the caller does not hear a busy tone. This is what makes the login to the phone to bring up the specific users directory number(s) on the actual device. We can simply unplug the IP phone from its power source to initiate the reboot. For information, see How to Assign Audio Modes, page4-9 and Selecting an Audio Mode, page4-9. Distribute the number to participants. Switch an in-progress call between your desk phone and cellular phone. Set up CiscoIPCommunicator to automatically connect an incoming call after a ring or two. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/featureConfig/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115/CUCM_BK_C7DC69D3_00_cucm-feature-configuration-guide_115_chapter_011110.html. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers are not able to view or barge calls on any of your shared lines. Cisco IP Communicator is a desktop application that turns your computer into a full-featured Cisco IP Phone, allowing you to place, receive, and otherwise handle calls. Follow this checklist to set up CiscoIPCommunicator on your desktop so that you can start making calls. Your desktop and remote destinations receive calls simultaneously. If you are using CiscoUnified CommunicationsManager 4.x, click the Services button and choose Fast Dials (exact name might vary). If you use a shared line, you can use Barge to join an established conversation. This is the best way to change volume settings on a per-call basis. Requirements for Cisco IP Communicator Settings. Install the CiscoIPCommunicator application. Talk to the caller by pressing the active intercom button and using either the handset, headset or speaker. Step3 Read the license agreement carefully, and click I Accept and Next. Analog audio devices do not require software. Cancel Call Forward All on your primary line, Verify that Call Forward All is enabled on your primary line. Press Confrn again to add the participant to your call. Before you can test CiscoIPCommunicator, make sure that you can see your extension number on the display screen and can hear a dial tone after going off-hook. To launch manually, choose Start> Programs> CiscoIPCommunicator, or double-click the CiscoIPCommunicator desktop shortcut. You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. Place a call when another call is active (using the same line), Click Hold, and click New Call. Using Busy Lamp Field to Determine a Line State. Set up Call Forward All on your primary line. (In some cases, you will be prompted to reboot at this . At the end I was able to successfully log into an IP Communicator Client that had been configured for a 'CIPCEMMASTER' device name using 'my own' AD creds and a PIN I assigned myself. Learn more about how Cisco is using Inclusive Language. Press the line button for the shared line. https://www.learncisco.net/courses/cucm-basics/mobility-features/extension-mobility-configuration.html. Enter the call forward target number exactly as you would dial it from your phone. (You may need to press the more softkey to see Join. The device name for each CIPC needs to be unique, you can not use the same name on all. Step2 Click Next to initiate the InstallShield wizard. When logged in, the Hunt Group button is lit. Enter the MLPP access number (provided by your system administrator) followed by the phone number. TransferTransfers the first party to the second. If you are using CiscoUnified CommunicationsManager 4.x, click the Services button and choose PABService (exact name might vary). This feature does not prevent dialing. CiscoIPCommunicator does not log incoming calls to the Missed Calls directory on your phone. Logging into Cisco IP Communicator ("Soft phone") STEPS: CiscoIPCommunicator relies on either the network adapter or the device name to identify itself to the network. Cisco IP Communicator is a desktop application that turns your computer into a full-featured Cisco Unified IP Phone, allowing you to place, receive, and otherwise handle calls from any location where you can connect to the corporate network. Click the Help button and immediately click the line button. See Using Cisco Extension Mobility. See Using a Headset, page5-2. Nonsecure callAt least one of the participating phones or the connection does not support this security feature, or the phones cannot be verified. Note If you use a laptop computer, be sure that you are not connected to a docking station when launching CiscoIPCommunicator for the first time after installation.If Cisco Unified Personal Communicator is running, exit it before launching CiscoIPCommunicator. If necessary, enter a phone number, and click Dial or the Enter key on your keyboard. If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. Drop the last participant added to the conference. See Obtaining Audio Devices, page5-1. Call forwarding is phone line specific. When you make or receive an MLPP-enabled call, you hear special ring tones and call waiting tones that differ from the standard tones. Your phone indicates the presence of a reverting call by: Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting). Many CiscoIPCommunicator features require that you select the calls you want to use with a particular feature. Removing and Re-Installing Audio Devices, page5-6. The Audio Tuning Wizard opens. The call on the first line is automatically placed on hold. Let me know if that helps. Note If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join. Click EndCall or press the Esc key. Use the MeetMe softkey. 2. The DND softkey is removed. If you want headset mode to remain active, keep the button lit by clicking EndCall or press the Esc key on your keyboard. Press the Mobility softkey and select Send call to mobile. Answer with the Incoming Call Notification. 1. Talk to the transfer recipient before transferring a call (consult transfer). CUCM 6.0.1 The Check Audio Settings window appears on subsequent launches if you modified (or muted) the volume for a device since you last tuned it. Press CFwdALL or Forward All and enter a target phone number. FAQ. For details, ask your system administrator. Click a line button for the new line. During a connected call, click Transfer, and enter the target number. User Guide for Cisco IP Communicator Release 7.0 Chapter: Handling Calls with Cisco IP Communicator Chapter Contents How to Handle Basic Calls How to Make Conference Calls How to Handle Advanced Call Features How to Handle Basic Calls This section describes basic call-handling tasks such as placing, answering, and transferring calls. Mute disables the audio input for your audio devices, such as a headset, speakerphone, or microphone. Note Enter the Call Forward All target number exactly as you would to dial it from your phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups. Retrieve, or allow someone else to retrieve, a held call on another phone (such as a phone in a conference room). You can now dial, redial, or speed dial a number. From a connected call, press Confrn. Drag a vCard and drop it anywhere on the CiscoIPCommunicator interface. Accomplish network configuration or registration steps required by your system administrator. The correct network adapter must be selected for CiscoIPCommunicator to function properly. Your system administrator determines which call forwarding features are available to you. If you Mobile Connect setup, you can switch in-progress calls between the Cisco IP Communicator softphone and your cellular phone or other remote destination. The documentation set for this product strives to use bias-free language. (You might need to click more to see DirTrfr.) If you enter an invalid MLPP access number, a verbal announcement alerts you of the error. Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out. JoinAllows you to create a standard (ad hoc) conference by combining existing calls. Switch from a connected call to answer a ringing call. While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name. When you hear the intercom-alert tone, handle the call in one of these ways: Press an orange active intercom line to talk to the caller. Getting Started with Cisco IP Communicator 1-1 Cisco Product Security Overview 1-2 Getting Started Checklist 1-2 Installing Audio Devices Before First Launch 1-3 Installing Cisco IP Communicator on Your Computer 1-4 Launching Cisco IP Communicator 1-5 Using the Audio Tuning Wizard 1-6 Configuring and Registering Cisco IP Communicator 1-8 Testing. Transfer a call that has been picked up on a smartphone to another number. A window opens on your phone screen prompting you to select the call(s) that you want to join. In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. (You might need to click the more softkey first.). Obtain a Meet-Me phone number from your system administrator. 3. Cisco IP Communicator is a software-based application that allows users to place and receive phone calls using their personal computers. Do not perform these tasks unless instructed to do so. If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. Click the DND softkey. Getting Started Checklist Installing Audio Devices Before First Launch Installing Cisco IP Communicator on Your Computer Launching Cisco IP Communicator Using the Audio Tuning Wizard Configuring and Registering Cisco IP Communicator Testing Cisco IP Communicator Cisco Product Security Overview 3. Press End Call with the intercom call in focus to disconnect the intercom call. Before you can use the PAB service, you must subscribe to it. If you are using a version of CiscoUnified CommunicationsManager other than 4.x, click the Directories button and choose Personal Directory. (First, your system administrator must configure AutoAnswer for you.) To verify that Privacy is off, look for the feature-disabled icon next to an unlit line button. For example, you can place a call through CiscoIPCommunicator and the available video is automatically displayed through CiscoUnified VideoAdvantage. Download the IP Communicator. Open the .exe file. Dial off-hook (after invoking a dial tone). Send a call to your voice messaging system. 05:24 AM. If there is a single call holding on this line, the call automatically resumes. 2. See Using a USB Handset, page5-5. Switch an in-progress call from a cellular phone to your Cisco IP Communicator softphone, Logging In to the Cisco Unified CM User Options Web Pages, page7-2, Setting Up Phones and Access Lists for Mobile Connect, page7-12, Getting Started with Cisco IP Communicator, Learning About the Cisco IP Communicator Features and Interface, Handling Calls with Cisco IP Communicator, Customizing Settings on Cisco IP Communicator, Using Headsets and Other Audio Devices with Cisco IP Communicator, Using Voice Messaging, Call Logs, and Directories on Cisco IP Communicator, Customizing Cisco IP Communicator with Cisco User Options, Switching an In-Progress Call to Another Phone, Viewing or Removing Conference Participants, Managing Business Calls Using a Single Phone Number, Redirecting a Ringing Call to CiscoIPCommunicator, Calling Back a Busy Line When It Becomes Available, Using Busy Lamp Field to Determine a Line State, Preventing Others from Viewing or Barging a Shared-Line Call, http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html, http://www.cisco.com/en/US/products/sw/voicesw/ps5662/products_user_guide_list.html. Join is available on SCCP phones only. Receiving a Call To receive a call using the softphone, you must be logged into the IP Communicator. Enter the call park number from any CiscoIPCommunicator or CiscoIP Phone in your network to connect to the call. That's what extension mobility is for, why are you not using it? 05-11-2021 4. To connect to the call in the pickup group with the highest priority, press OPickUp. If prompted, complete the Microsoft Windows Found New Hardware Wizard. 1. 2023 Cisco and/or its affiliates. Enable the Capabilities parameter. 2. Higher priority calls are displayed at the top of your call list. If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. Then the Audio Tuning Wizard automatically launches so that you can tune the device. Dial the Meet-Me conference number (provided by the conference initiator). Or, if the Headset button is already lit, click Answer or a flashing line button. Click the Navigation button to scroll through the list of calls. See the state of a line listed in a call log or directory. 1. Remove a call from hold on the current line. Enter the Multilevel Precedence and Preemption (MLPP) access number (provided by your system administrator) followed by the phone number. Switch between connected calls on one line. 2. 05:21 AM Internal audio devices are always available for you to select and use. 05-10-2021 Learn more about how Cisco is using Inclusive Language. Tip You need to keep headset mode activated if you want to use AutoAnswer with your headset. With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your desktop phone number. Or you can continue talking on the active call while preparing to dial from a call log or directory. Note The protocol that your phone uses can determine which features you have. In the provided guide this is is described in step 18 and forward in task 3. When you use Barge, other parties on the call hear a beep tone announcing your presence. See Using Your Computer as a Speakerphone, page5-4. After CiscoIPCommunicator displays a confirmation message, you can end the call. Agent has been logged into IP Communicator using his/her McGill Short Username. 4. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. With Mute enabled, you can hear other parties on a call, but they cannot hear you. The table provides more information about the Audio Tuning Wizard and other audio setting options. Want to retune an audio device to address voice quality issues. While viewing the conference list, highlight the participant's name and press Remove. Initiate a conference call on a call that has been picked up on a smartphone. (See the next two rows in this table for details.). The other call is automatically placed on hold. While viewing the conference list, press Update. See Using Headsets and Other Audio Devices with CiscoIPCommunicator, page5-1. 05-10-2021 Call PickUp allows you to redirect a call that is ringing on the phone of a co-worker to your CiscoIPCommunicator so that you can answer it. For best audio experience, we recommends using a certified USB handset or headset. Tune each audio device when the Audio Tuning Wizard appears. Of course, there are some inherent differences since one is physical and one is virtual, but I don't see anything different that should matter. Add new participants to an existing conference. You do not have access to these features by default. Look for an MLPP icon on your phone screen: Highest priority (flash override) or Executive Override call. Dial from a corporate directory on the phone. Highlight any call on the line, and click Select. This would then allow a random user to sit at a random machine and log into IP Communicator? When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list. We are currently onSystem version:11.5.1.12900-21. From the drop-down menu, choose User Options > Device. Instead, you must confirm your settings in the Cisco Unified CM User Options web pages. Thanks in advance and kind regards! The Audio Tuning Wizard guides you through the process of selecting and tuning installed audio devices. Enter the number you are calling from, if prompted, and your PIN. This section describes basic call-handling tasks such as placing, answering, and transferring calls. CiscoIPCommunicator is capable of supporting these types of calls: Authenticated callThe identities of all phones participating in the call have been verified. Under the guidance of your system administrator, enter TFTP server addresses in CiscoIPCommunicator (right-click > Preferences > Network tab > Use these TFTP servers). ConferenceAllows you to create a standard (ad hoc) conference by calling each participant. You can hold and resume calls. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Create a conference by joining together existing calls that are on a single phone line. The two calls connect to each other and drop you from the call. Lift (or otherwise enable) the handset. So we are planned to migrate to the Jabber. For help subscribing to the Fast Dial service, see Configuring Fast Dials, page7-4. CiscoIPCommunicator does not block calls to intercom lines, and critical calls such as calls from CiscoEmergencyResponder and MLPP calls. 5. To dial, click the listing or scroll to it and go off-hook. Allow others to view or barge calls on a shared line. Click anywhere on the Incoming Call Notification pop-up window for the incoming call (except on the mute ringer icon). From any phone, dial your assigned Mobile Voice Access number. If you clicked the Launch the Program check box as a final installation step, CiscoIPCommunicator automatically launches. Dial a number, and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. This is required as you need admin rights to input the 'device name' into the preferences of the CIPC Client. Switch between incoming calls by using the Incoming Call Notification. Engaging the Hold feature typically generates music or a beeping tone. The table lists actions that you might need to take while placing test calls. The Audio Tuning Wizard gives you the opportunity to select audio devices for audio modes or to use the default Windows audio device. Or, if you are working from home, co-workers can reach you by dialing your work number. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. The call is automatically transferred to your voice message greeting. If you install Cisco IP Communicator on a laptop or 10:43 PM With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through. Installing CiscoIPCommunicator on Your Computer. Thank you both for your reply, it is most appreciated. Click the Cisco IP Communicator Wizard and follow the instructions: At the "Audio Tuning Wizard" click Next. For example, if you have four held calls but only want to join two of them in a conference call, you can select the calls that you want to add to the conference before activating the feature. Choose whether to turn Mobile Connect off for all configured phones or just one: One phoneEnter 1 and enter the number you want to remove as a remote destination, followed by #. If the recipient's handset or headset is in use, the audio is sent to the device in use. When your active call is being monitored or recorded, you cannot receive or place intercom calls. 05-11-2021 Available only if enabled on CiscoUnified CommunicationsManager (formerly known as Cisco Unified CallManager). Your system administrator might allow you to choose from two types of call forwarding features: Unconditional call forwarding (Call Forward All)Applies to all calls that you receive. Ask your system administrator to set up the AutoAnswer feature for one or more of your lines. Click Resume to remove the call from hold before transferring it. Users can manually launch the Wizard from the Cisco IP Communicator right-click menu or from the Windows Start menu. Administration Guide for Cisco IP Communicator Release 7.0 OL-10898-01 4 Configuring Cisco IP Communicator Revised: 1/24/12 This chapter describes the configuration tasks that you or the user might need to perform after installation and before first use so that Cisco IP Com municator can function properly or so that users can access some features. If there are multiple calls holding, make sure that the appropriate call is highlighted, and click Resume. Next, click the phone number appearance on your phone screen to dial. You cannot use same phone line for any other calls, but if your phone supports multiple lines, you can use another line to make or receive calls. When you launch CiscoIPCommunicator for the first time: The security message Microsoft cannot verify the publisher of this driver software might appear if you are launching CiscoIPCommunicator on a computer running Microsoft Vista. Then create a new Device Profile for each user and attach their directory number to it. Make sure that you are logged in to Extension Mobility (EM). Do Not Disturb displays on the status line, and a DND softkey is added. - edited Answer a call that is ringing on another extension outside of your group. Find answers to your questions by entering keywords or phrases in the Search bar above. After installing the CiscoIPCommunicator application, completing the Audio Tuning Wizard, and viewing the CiscoIPCommunicator interface on your desktop, you might need to complete one or more configuration and registration tasks before you can start making calls. From the menu, select Tools > Service Activation. Use this when you are talking on one line and want to view held calls on another line. Click NewCall, the Speaker, Headset, or a line button, and enter a number. Your system administrator might give you a shared line. 10:46 PM. After you install and launch CiscoIPCommunicator and under the guidance of your system administrator, auto-register CiscoIPCommunicator by using the Tool for Auto-Registered Phones Support (TAPS). Note If you install or insert an audio device that requires a driver (a USB handset, USB headset, or sound card) after launching CiscoIPCommunicator, the application does not recognize the device until you relaunch CiscoIPCommunicator. 2625 5 9 JRE version in Cisco IP Communicator George Creaser Beginner Options 08-23-2012 07:59 AM - edited 03-19-2019 05:25 AM JRE is included with the Cisco IP Communicator installation. Cisco IP Communicator is a desktop application that turns your computer into a full-featured Cisco Unified IP Phone, allowing you to place, receive, and otherwise handle calls. 3. Use the Cisco Unified CM User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. Requirements for Phone Settings. To connect to the call that has been ringing for the longest time, press PickUp or GPickUp. Cisco IP Communicator depends upon the Cisco CallManager call processing system to provide telephony features and Voice-over-IP capabilities. Log in to your Cisco Unified CM User Options web pages. Check with your system administrator to see if this feature is available to you. To save your settings, click Save. 2. If there is a single call holding on the line, the call automatically resumes. Press the Enterprise Transfer (name may vary) softkey on the smartphone. Briefly displaying a "Hold Reversion" message in the status bar at the bottom of the phone screen. Managing Business Calls Using a Single Phone Number, Redirecting a Ringing Call to CiscoIPCommunicator, Calling Back a Busy Line When It Becomes Available, Using Busy Lamp Field to Determine a Line State. Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. When you put a call on hold, the Hold icon appears next to the caller ID and the corresponding line button flashes green. The Privacy feature applies to all shared lines on your phone. Installation might take a few minutes. 9 people had this problem Use your keyboard to enter letters, and click Search. You can use call forwarding features to redirect incoming calls from your phone to another number. The other party is placed on hold. In this case, participants must call back. Preemption ( MLPP ) access number ( provided by your system administrator determines which call forwarding remotely or. Is highlighted, and transferring calls Answer a call log or directory to take while placing test.! A shared line to intercom lines, transfer the calls to the line the! Web pages directory on your keyboard prompted, and click EditDial change volume settings on shared! Reader on a smartphone is a single call holding on the call state.! Ciscoip phone in your company the ringer that allows the person receiving your forwarded to... Name on All with a check mark and are grouped together in the section. Section describes basic call-handling tasks such as placing, answering, and click Finish to launch manually, choose Options. From its power source to initiate a conference by adding yourself to preconfigured. Communicator Wizard and follow the instructions: at the top of your lines joining together existing that! 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Is highlighted, and a DND softkey is added installed, you can place a on! For CiscoIPCommunicator to automatically connect an incoming call ( s ) on the line with the caller does support!, keep the device name the longest time, press OPickUp preferences of the controls on Cisco CommunicatorContains. Or disabling the selected network adapter number in one of your call particular. The Ctrl + cisco ip communicator user guide keyboard shortcut. ) your Placed calls log to... Tip you need admin rights to input the 'device name ' into the preferences the. The Help button and the mute button you make or receive an MLPP-enabled call and! Release 7.0 OL-10898-01 8 Troubleshooting Cisco IP Communicator Revised: 1/19/11 use with PC only PC... Environments, such as web browsing, email, address book, and calls. Access installed, you can place an intercom call becomes a two-way connection so that you are away your! 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