Review the user's services roles if you change their organizational role. The events API is a Compliance Officer accessible REST endpoint. Ethical walls (also known as Block Internal Communication) allow administrators to define simple rules in Control Hub to prevent certain groups of users from collaborating with each other via Webex Spaces. However, if you're a Pro Pack customer, you can monitor events that occurred more than 90 days ago. Public comments will be limited to three minutes per individual. There's a comma separated list of the user's administrative roles (or "None"). Compliance officers can also view a list of past reports, download them in EML format, and then export the reports into an e-discovery tool of their choice for legal investigation. Cloud Access Security Brokers (CASB), DLP ISVs, and Cisco CloudLock have integrated with Webex Messaging and Webex Meetings via the Events API to offer turnkey DLP capabilities for Webex. Sign in to Control Hub at https://admin.webex.com, and go to Troubleshooting > Status > View eDiscovery. Administrators from a partner organization are also considered external administrators in your organization. The setup is configured as a single toggle in Control Hub. Disclaimer: Compliance features support for Webex Meetings such as Data Loss Prevention (DLP), E-Discovery, Retention and Legal Hold will be available in September 2020. It provides accounting for most user actions in the Webex App, as event logs, similar to a SEM system and is used as the basis for most of our DLP/CASB partners integrations to understand and mitigate user behavior. You can export a full or filtered list of administrators in your organization as a CSV file to bulk manage them. Choose the data you want to search for (This setting is on by default): Space name matching is applied. We do not yet support Meetings site specific eDiscovery in Control Hub for organizations that have multiple Meetings sites. Compliance administrators can view a list of past reports and download them. The Webex REST API has compliance authorization scopes that support the compliance officer's role. Block External Communications (BEC): Space membership. Reference links to information about key environmental sustainability topics (mentioned in the Environment Sustainability section of the CSR Report) are provided in the following table. Compliance officers will need to download and install a download manager, a cross-platform download tool, on a laptop or server to initiate and complete the download. Enables IT admins to prevent certain groups of users within their organization from communicating with each other. For the sites belonging to the subscription which the partner sold. Any data older than the retention time is removed and irretrievable. When the user with this role signs in to Control Hub, they can: On that page, click the Launch Webex Events portal button to open Socio. This data view can reveal how you can best focus on user adoption, optimizing resources, and understanding trends in the business. E-discovery report: Email and space-based search. For Common- Identity (CI) linked and enabled sites, the Webex Events API provides the compliance officer of the host organization with access to meeting events, recordings, and transcripts. In order to configure Cloudlock and Webex Teams to work together, one of the requirements is Full Administrator Privileges in Webex Teams, and the Compliance Officer role. You must download the eDiscovery Download Manager to view any reports. Admins can enforce this additional restriction easily by turning on the corresponding toggle from Control Hub. However you can run into a issue where you cannot assign the Compliance Officer role to your account, which is needed to integrate with Cloudlock. We recommend that you share administrative responsibilities within your organization. They can then import the reports into the e-discovery tool of their choice for legal investigation. These spaces with members from different organizations are mixed org spaces. For more information on service specific administrator roles, such as Webex site administrator and Webex Contact Center administrator, you can read about them in the sections below. The following table describes the contact center-specific privileges of all Control Hub administrator roles: Can administer all features of contact center. The Webex Events administrator role has access to Webex Events (formerly Socio) and can grant access to others. This includes spaces created but no participants added and spaces where all the other participants have left the space. Webex messaging buttons & cards are now even better! Webex also allows IT administrators the flexibility to enable Microsoft OneDrive, SharePoint Online, and Box as an Enterprise Content Management (ECM) solution to their users, in addition to Webex existing native file sharing and storage. The Webex Calling Detailed Call History API access role allows the user to have access to the REST API that collects data for Webex Calling Detailed Call History reports. You can re-run a report that has expired after 10 days. You can integrate this added layer of security with your enterprise Data Loss Prevention (DLP) and archival systems. If the administrator was set up with read-only privileges, you can promote them by going under Administrator roles and choosing Full administrator privilege. You can add anyone outside of your organization as an external administrator. A partner DLP engine can query the API to get a list of meetings, recordings and transcripts and download the artifacts to scan for violations in the meeting. Administrators can configure up to 5 policies each with 5 Active Directory groups. The impact of a breach can be severe, so Webex has introduced Control Hub visibility and controls via partner integrations to allow customers to manage the adherence to their compliance policies. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. All an IT admin needs to know is the globally unique email address for the bot to put them onto the allowed list. The CSV file automatically downloads once it's ready. Release: WBS33, WBS39 For: Partner, Administrator Subscribe February 15, 2023 | 86758 view (s) | 180 people thought this was helpful Assign organization account roles in Control Hub You can set up users in your organization with different administrator roles. Savanna Ganyard, VMG . Full administrators can't assign the compliance officer role to themselves, another full administrator must assign the role to them. With sensitive data, companies trust Cisco. You can also search through a specific Webex app space and generate a report of your findings. For more information on the compliance officer role, see Assign account roles in Control Hub. End-to-end custom solution: Customers can work with Cisco Advanced Services to build custom integrations with their preferred DLP vendor. For more information about the Live Meeting page and the Admin Join feature, see Advanced Diagnostics and Troubleshooting in Control Hub. Can't add or delete users to Control Hub org.). The result is that users can share, edit (not supported in Box), and grab the latest OneDrive and SharePoint Online files, right within Webex spaces. This table only lists organizational wide administrative roles. You must have the Compliance Officer role to run the eDiscovery Download Manager. The following table shows you the data that the CSV file exports. When the case is closed the legal hold can be lifted, at which time that data becomes subject to deletion based on the organizations retention period. Web Hooked Up This includes spaces created but no participants added and spaces where all the other participants have left the space. For example, when you search for note, your results will include notes, noted, and footnote. When that threshold is met, aging content gets purged. We do not yet support Meetings site specific eDiscovery in Control Hub for organizations that have multiple Meetings sites. You must have the compliance officer role assigned to you to create and view reports. Webex Teams has a rich set of features spanning compliance, administrative controls and visibility - giving you a secure collaboration experience. After you register, OGIS will send instructions to all registrants for accessing the meeting. To deal with this, Webex uses the concept of space ownership. Otherwise you get the updated filtered list in the current CSV file download. This role allows you to assign users with granular access to specific Webex sites instead of allowing them access to all sites. You must download the eDiscovery Download Manager to view any reports. Policy enforcement is typically inline, and violations are identified and blocked before they occur. These spaces with members from different organizations are mixed org spaces. Compliance officers are permitted to run eDiscovery reports on the Webex cloud with search parameters such as email addresses and date ranges. Multiple comma-separated email addresses, of both current and deleted users, can be provided as input. This information is subject to change without notice. Webex Assistant is not yet available for Webex for Government organizations, so Control Hub only supports legal hold on meeting recordings and related metadata. GET Get Recording Details. For more information, see Ensure Regulatory Compliance of Webex App Content. E-discovery searches and reports are accessible from Control Hub. Not really The ownership rules differ between group spaces and direct spaces where two individuals communicate. New files and folders can be uploaded to OneDrive, SharePoint Online, and Box right from Webex, as well as sharing, viewing, and co-editing (not supported in Box) files within Webex. Edit and Re-run New ReportAdds your search criteria to the search screen to generate a new report. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services, and complementary third-party equipment in easy, predictable payments. WhiteboardsAn image for each whiteboard in the spaces is returned in the report. Using the Events API, DLP software can even take action to remediate issues in such content. For more information, see Pro Pack for Control Hub. You can grant or deny administrative access to anyone. Analytics and reportsThe user can only access the Analytics tab to view Webex services usage data. You can look for a specific person in your company, find content and metadata related to messages theyve posted and meetings theyve attended or hosted in your organization. is a critical feature of the Webex Messaging and is extremely valuable in improving workforce productivity. The Pro Pack for Control Hub is a premium offer for customers that require more advanced capabilities and fine-grained controls in coordination with their existing compliance, security, and analytics software. You can search through content posted within the last 90 days or if you have Pro Pack you can search through content that's older than 90 days. This ensures that only IT approved domains are available, and users cannot use personal OneDrive folders, eliminating data loss risk, while simultaneously protecting against malware threats. Data generated by users in external or another organization's meetings or sites cannot be searched and extracted. But, users that are part of the consumer organization can't be added as an external administrator. Refer here for a list of supported platforms. Webex Teams is the easiest messaging platform to set up for cross company collaboration This is likely to be a different person than a support administrator, who can see meeting analytics and troubleshooting information. Reports have one of the following status: SearchingThe report is continuing to search for information. Choose the download location directory where you're reports are stored and then choose to download the Summary Report as a CSV file or download the Full Report as a ZIP file of EML files. If, for example, your company requires details for legal proceedings, as a compliance officer you can access the Webex App eDiscovery Search and Extraction tool from Control Hub. The reports are available for 10 days. For more information, see Set Up Security for Mobile Devices. Read-only administrator access is automatically revoked after some time. As a compliance officer, you can only put users in your organization on legal hold and only content for Webex app spaces and meetings owned by your organization is placed in legal hold. The policy decisions are executed inline and enforced proactively before the violating user is added to the space. The advanced security in Pro Pack provides you with the following customer-controlled security options: Hybrid Data SecurityManage your encryption keys, decryption keys, and other security services in your own secure on-premises datacenter. This action updates the user list, to show only those users who have the selected roles. Optionally, compliance officers can exclude attachments from the report download and inspect only the messages generated by users. For example, a compliance officer is privileged to access user-generated content as necessary for legal / compliance purposes. Webex site administrators and Webex user administrators can only manage Webex Meetings-related settings for users in customer organizations that they're assigned to. You can put legal hold on an active user's content. The retention feature provides the ability to configure this mechanism according to the customers needs. As a compliance officer, you can delete a legal matter if you created the matter in error. Administrators can set bot management policies to globally allow or deny bots. Admin actions audit logThe user can view and export administrator activity logs. Pro Pack: Real-time events API access. If you are exporting a filtered list, wait until the CSV file is downloaded before you change the filter. Information about Ciscos environmental sustainability policies and initiatives for our products, solutions, operations, and extended operations or supply chain is provided in the Environment Sustainability section of Ciscos Corporate Social Responsibility (CSR) Report. In the user's Profile tab, find Administrator roles. Under certain circumstances, admins may want a highly restrictive policy and not allow their users to join group spaces that are owned by other organizations. For example, at a large bank, investment bankers and company research analysts must not communicate to avoid a conflict of interest. Webex admins can configure a permitted list of trusted and authorized external domains (currently in controlled availability/trial mode) for users of an organization to collaborate. You can generate reports from here that contain all of the conversations held in Webex App spaces and any files shared within those spaces. Try again later. We do not yet support generating an empty report if there is no data available. For more information, see Manage Compliance Data for Legal Hold in Cisco Webex Control Hub. Admins can allow only users from the Sales and Partner Marketing Organizations to communicate externally via Webex Messaging with users who belong to the configured list of approved domains while restricting all other users (Bank Tellers, Operations etc.) With the Pro Pack for Control Hub, full administrators can set the retention period to align with the organizational retention policies and purge data older than that period. In mixed spaces, where the space owner, the inviter, and the bot potentially belong to different organizations, policies from all three entities will be evaluated, and the bot admitted only where none of the organization policies prohibits such action. This feature provides organizations with much-needed flexibility to allow their users to communicate with external participants who belong to admin-approved domains only. Full administrators can assign the compliance officer role to any person within their organization. Learn more. Custom data range should be within the past 90 days. For more information, see Hybrid Data Security. Content that people in you company created from group spaces where someone in another company created the space. Enter a Name and optionally a Description. The Webex Events API can be consumed by archival software to archive Webex Messaging and Webex Meetings data. These roles can't be assigned in Control Hub to manage Site Administration managed meeting sites. Meeting-related data (and metadata) is accessible only by the compliance officer of the hosts organization. After this period, all Webex Messaging content (files, messages, and events) and Webex Meetings content (recording, transcripts, and highlights) will be purged and be inaccessible. The Events API provides visibility into users activities even in spaces not owned by the monitoring organization. To demote the administrator to a provisioning administrator, under Administrator roles, uncheck the Full administrator privilege check box. If you change the Organizational role of a user who has an existing Services role, you could affect their existing services roles. These admin audit logs can be viewed in Control Hub, where you can search for admin actions during a specific date range or search for a specific action or specific administrator. Block Internal Communication (BIC) Ethical Wall. Users that you add to your organization have no administrative privileges at first. The granular AD Group based permissions are built on the existing list of allowed / approved domains i.e. As a compliance officer, you can create a matter in legal hold to retain that user's data for litigation. The partner cant assign themselves access as Full Administrator. For Common-Identity (CI) linked and enabled sites, the Webex Events API provides the compliance officer of the host organization with access to meeting events, recordings, and transcripts. Dividing administrative responsibilities can also ensure greater accountability within your organization. PIN lock enforcementTo ensure that content is secure on mobile devices, you can set up a PIN lock. Admins can use a DLP partner or write a custom script to scan and remove offending users from existing spaces. Enterprise content management integration. Using the bulk domain add workflow admins can add up to 500 domains via a single csv file for each upload, which alleviates the cumbersome task of adding domains individually. The following activities are captured in reports: MessagesMessage content posted into a space. From the customer view in https://admin.webex.com, go to Troubleshooting > Status > View eDiscovery and click Download Manager. When users attempt to create a space and invite participants from external organizations who do not belong to a domain that is part of their organizations configured permitted list, the invited users will not be added to the space (e.g., the membership add action will fail). Assigning external administrators for "break glass" scenarios. As with DLP, there are three ways to approach archival integration: out-of-the-box solutions with partners, end-to-end custom solutions through partner or advanced services engagement, or a DIY solution. https://developer.webex.com/resource-events.html. Admins can configure up to 2000 domains as part of their allowed list. You can search through content that's been deleted, subject to data retention policies or legal hold. For more information, see Manage Compliance Data with Legal Hold. In addition, compliance officers can add exceptions to retention policies and put users on a legal hold when those users are under investigation. Flexible Retention policyIf you're a Pro Pack customer, you can set retention times for content that is created and shared by people in Webex App to align with your organization's policies. Delete ReportDeletes your report from the list. Legal Hold for Webex content supports messages, files, whiteboard, and other content posted in Webex spaces. Request Header Legal HoldIf you're a Pro Pack customer, you can use legal hold to ensure that information needed during a litigation is not deleted by your retention policy. Webex, via its open API ecosystem, has integrated with several Data Loss Prevention (DLP) and archival solutions to ensure your data security and integrity. Search for information generated by users in the Webex App and Meetings, Manage Compliance Data for Legal Hold in Cisco Webex Control Hub, Assign organization account roles in Control Hub. You must have the compliance officer role assigned to you to create and view reports. As a compliance officer, you can only put users in your organization on legal hold and only content for Webex app spaces and meetings owned by your organization is placed in legal hold. StoppedThe report stopped running due to an issue. You can search through the following content: All content from spaces with one other person where someone in your company is a participant. Was this article helpful? Compliance Analytics Difference Between Standard and Pro Pack Services Pro Pack for Control Hub add-on service provides your administrators, information security professionals, and compliance officers with advanced functionality in security, compliance, and analytics that can integrate with your software. Data can be searched using email addresses (up to 500), for both existing and deleted users, and space IDs (up to 5). Customers can use the Webex Events API to integrate with archival software. Standard offer: An administrator can enable or disable access to all integrations by their users. If the issue persists, feel free to contact the Webex Developer Support team. Block Internal Communications (BIC): Ethical Wall. When users work together on files in a Microsoft OneDrive or SharePoint Online folder, the space can be linked to that folder. When an integration is disabled for an organization, a user will not be able to authorize an integration to be added to a space and act on behalf of the user. When the legal matter is active, all spaces and meetings with users who are associated with the legal matter are retained. With this capability, a customer can selectively allow third-party applications created using APIs from developer.webex. Table 3 summarizes the compliance features of Webex. Only a compliance officer can create a matter in legal hold to retain the data. Admins can easily create a permitted list of approved domains and ensure that users can communicate with participants from these trusted domains only. It helps organizations maintain compliance with relevant industry standards and regulations (e.g., FINRA), and avoid potential conflicts of interest. In addition admins can also allow external communication selectively to users from specific AD. But, if you're in a highly regulated industry, Pro Pack features allow you to further control data security and retrieval. Content in spaces and meetings content that these users belong to is retained, this includes spaces the user leaves, new spaces that they join or create, or even if the user never posted any content in the space and recordings of meetings that the user attended. Choose the data you want to search for (This setting is on by default): Space name matching is applied. In such cases, all files shared in the space (including screen captures) will be stored in the linked ECM folder itself, and not in Webex native storage. Users can become full administrators, or a combination of support administrators, user and device administrators, device administrators, read-only administrators, or compliance officers. The returned list is sorted in descending order by the date and time that the transcript was created. . Meeting EventsEvents metadata related to meetings hosted by users in your organization including recording events, meeting start or end events and a list of participants is included in the report. Webex site administrators don't use a Webex Meetings license for the Webex site that they're assigned to, but they won't have any host privileges. For more information, see Analytics for Your Cloud Collaboration Portfolio and Use Classic Meetings Reports. Available user actions include posting of messages and files, addition of users to spaces, completed meetings, and transcripts. You can assign a user as an administrator for more than one Webex site. Organizations can manage risks and align with global retention policies by setting a custom and separate retention period for Webex Messaging and Webex Meetings which will apply to the entire Organization. The image represents the version of the whiteboard on the end date of the report date range. Pro Pack: An administrator can choose to enable or disable specific integrations for all users or a specific set of users, monitor the adoption of integrations by their users, revoke access of integrations, and download the list of email address for users who are actively using an integration. Legal holdThe user can override the Webex App content retention policy to support legal cases. If, for example, your company requires details for legal proceedings, as a compliance officer you can access the Webex App eDiscovery Search and Extraction tool from Control Hub. Click on the list to open the role assignment control. If you want a Webex site administrator to have hosting privileges, then you can assign a host license to them. You can view up to 13 months of data and drill down into that data. You can add anyone outside your organization as an external administrator to help maintain your Webex services and users. If your organization has a lot of Webex sites to manage, assign users as Webex site, Webex user, or Webex read-only administrators to define ownership and to split up administrative responsibilities for each Webex site. Use Download Manager The BEC setting applies to a variety of scenarios, including 1:1 and group spaces. If your organization has multiple meetings sites, and you would like to use legal hold, please contact Cisco support for assistance. The one-hundred sixty-fourth meeting of The University of Toledo Board of Trustees was held on Tuesday, March 21, virtually, via WebEx. Customers are able to use the API to integrate with homegrown solutions or other thirdparty DLP vendors. See the Webex Calling Detailed Call History API documentation for details. For more information, see Webex App integration with archiving and DLP solutions and https://developer.webex.com. Legal hold is part of Pro Pack for Control Hub. Filter the user list by the roles you want to see. Choose the download location directory where you're reports are stored and then choose to download the Summary Report as a CSV file or download the Full Report as a ZIP file of EML files. You can look for a specific person in your company, find content and metadata related to messages theyve posted and meetings theyve attended or hosted in your organization. You can search through content for somebody who has left your organization, the data is stored since March 2019 and subject to your organization's data retention policy. Sign in to Control Hub at https://admin.webex.com, and go to Troubleshooting > Status > View eDiscovery. Can perform all contact center administrative activities that a partner full administrator can perform. You can search through the following content: All content from spaces with one other person where someone in your company is a participant. Compliance administrators can provide a time window to which they would like to restrict their search to. Negotiate (Kerberos) on WindowsThis proxy must be configured to work with the credentials from the operating system, manually entering credentials is not supported. This includes spaces with somebody who has left the company. Reports that are older than 10 days are considered expired and you'll need to re-run the report to access that data. Skip To ContentHelp Center Get started I want to. They check for policy violations and take action to remediate them. EventsWhen a user joins or leaves a space, or a user is assigned or unassigned the moderator role. All content from group spaces where someone in your company created the space. Administrators can limit the amount of messages and files that are kept by configuring a data retention policy. Events include posting messages, files, and adding users to spaces. WhiteboardsAn image for each whiteboard in the spaces is returned in the report. The reports are available for 10 days. Pro Pack: Fully featured with support for up to 2000 domains. Cannot perform any user management activities, and can only view the list of other external administrators in the organization. As a compliance officer, you can use Cisco Webex Control Hub to search through any conversation in the Webex App and all Webex meetings hosted by users in your organization. Negotiate (Kerberos) on WindowsThis proxy must be configured to work with the credentials from the operating system, manually entering credentials is not supported. This feature ensures that organizations maintain compliance with relevant company standards and regulations (e.g., FINRA), and avoid potential conflicts of interest. The BEC policy will be applied to new space creation activities after it is enabled and does not apply retrospectively to spaces that already exist (e.g., spaces that were created prior to the BEC policy being turned on for an organization). The names (First
Last) of the exported administrators. If the administrator was set up with read-only privileges and previously promoted to a full administrator, you can demote them by going under Administrator roles and choosing Read-only administrator privilege. When you enter multiple values for Email Address and Space Names, the search engine uses these values as: [ (email_address1 OR email_address2) AND (space_name1 OR space_name2)]. You can set up users in your organization with different administrator roles. Allows IT administrators to enable native file storage or Microsoft OneDrive, SharePoint Online, Box and Google Drive for file sharing and storage. With Webex, employees dont have to worry about who they are allowed to communicate with because the Ethical Walls policy will automatically block them from inviting restricted users based on simple rules defined in Control Hub. Anyone outside your organization that has access your organizations Control Hub is shown in the Users section under the External Administrators tab. More detailed drill-down available for participants. As a compliance officer, you can use Cisco Webex Control Hub to search through any conversation in the Webex App and all Webex meetings hosted by users in your organization. When that threshold is met, aging content gets purged. This role allows full administrators, read-only administrators, and support administrators to access the Live Meeting page in the Troubleshooting tab, and lets full administrators join meetings that are in progress with just the click of a button. There are a variety of compliance capabilities in both the Standard and Pro Pack offers. For the highest level of control, IT administrators can even turn off native file storage in Webex so that all content is routed through their existing enterprise file storage service. In addition to the Org wide policy settings above, admins can also create granular policies to be applied to users in specific Active Directory (AD) groups. ET on Sunday, June 11. The organization that owns the space has certain rights. Sign in to https://admin.webex.com, go to Users, and choose a user. Your search is queued and you can review the status of the report. Details on Security. When people respond to threads, the reply is stored but there is no context between the reply and the source of the thread. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. Hybrid Data Security on-premises key management. WebEx . Your search is queued and you can review the status of the report. Education Healthcare Government Finance Sports & Entertainment Frontline Nonprofits Startups Hybrid Work. Users can also link OneDrive and SharePoint Online folders to spaces for sharing of bulk content. Headsets Cameras Desk Series Room Series Board Series Phone Series Accessories. All searches carried out by compliance officers are logged for audit. All the available Webex sites and the admin user's or compliance officer's preferred site can be retrieved by the Get Site List API. When the legal matter is active, all spaces and meetings with users who are associated with the legal matter are retained. Pro Pack: Search data beyond the past 90 days. Webex Assistant is not yet available for Webex for Government organizations, so Control Hub only supports eDiscovery of meeting recordings and related metadata. There are three ways to approach DLP integration. TroubleshootingThe user can only access the Troubleshooting tab to view recent Webex meetings details. This capability is rich with many features You can review more details at the Webex Help Center online. Solutions For. For more information about Contact Center administrator roles, see this article. Search for information generated by users in the Webex App and Meetings, Manage Compliance Data for Legal Hold in Cisco Webex Control Hub, Assign organization account roles in Control Hub. Provisioning administrators are added when a partner provisions your Webex services orders. The eDiscovery Download Manager is based on the Electron framework. The type of content that is retained includes: Space contentMessages, files, and whiteboard content. The report summary shows information such as the number of users, activity, file, whiteboard count, space IDs, meetings, recording information and other metadata etc. In cross-organization spaces, where the space owner, inviter, and invitee belong to different organizations, the domain permitted list policy of all three organizations (if BEC is turned on) will be evaluated and any of the three parties can veto the membership addition. Filter the user list by All external administrators to see the list of external admins. For more information, see Manage Compliance Data for Legal Hold in Cisco Webex Control Hub. Custom data range within the period of time data retention is set for and available. From the customer view in https://admin.webex.com, go to Troubleshooting > Status > View eDiscovery and click Download Manager. Content is also retained after a user leaves the organization. Webex Calling Detailed Call History API access, Find specific administrators in Control Hub, Export the List of Administrators as a CSV File, add and delete users, assign administrative roles to users, manage users statuses, and manage licenses for users, register or deregister new devices and phone numbers, view and export administrator activity logs, Webex Calling Detailed Call History API documentation, Advanced Diagnostics and Troubleshooting in Control Hub, grant or deny administrative access to anyone, Ensure regulatory compliance of Webex App and Meetings content. Ensure there is sufficient space on the computer to download large reports. The default is UTC if timezone is not defined. From the customer view in https://admin.webex.com, go to Troubleshooting > Status > View eDiscovery. Add or revoke the Contact Center Service Administrator role from external administrators. Then choose roles for each Webex site that you want the user to manage. Standard offer: Real-time events API access. 1:00 p.m. Any external user who is invited to join a space must belong to a domain that is part of the space-owning organizations domain permitted list. The hard limit for the number of email addresses is 500 with the ability to generate large reports in the multi-GB range. Control Hub will indicate an error when you try to verify the emails of users who are in the consumer organization. If you have full administrator privileges, you can assign one or more roles to any user in your organization. Cisco makes the packaging data available for informational purposes only. Choose the eDiscovery Download Manager for your operating system and follow the instructions to install the application. Legal Hold supports Webex Messaging and Webex Meetings content. When you use Outlook to view the EML files, add-ins for Outlook may block message content in your EML files, you can run Outlook in safe mode to view the message content. Click REPORTS to review all your reports. Compliance Officer Content Rights for Group Spaces, Read content (messages and files) posted by its own users into the space, Read content posted by any user in the space, Modify content posted by users into the space, Define retention policies for the space in Control Hub, Delete content posted by any user into the space, Delete content posted by its own users in the space. Users in free self-sign up organizations can be added as external administrators. com, ensuring only the apps meeting their security and data handling standards will be enabled for their users. The organization whose user creates the space is the owner of the space. Metadata related to meetings hosted and attended by users in your organization. Custom Security Settings for the Webex App App. Webex Meetings offers integrated audio, video, and content sharing with highly secure web meetings from the cloud. You can: Create and manage meetings Add and manage meeting invitees ADDRESSES: This meeting will be held virtually via WebEx. This helps to ensure that users content can be preserved and not be purged by an organization-wide retention policy during investigations. Users can then access the files in the linked folder directly from the Webex space and set as the default storage for the spaces (based on Control Hub settings). The option would be grayed . Real-time file DLPWith ProPack, the Compliance Officer and DLP system have access to real-time file DLP inspection and mitigation. Events API for DLP and ArchivalWhether you're a standard customer or a Pro Pack customer, you can use the Events API to integrate with your existing Data Loss Prevention (DLP) software. The length of time it takes to download the report depends on the size of the report, your location, and your network bandwidth. To present oral statements at the meeting, you must register to attend via Webex. If you want to see who has a particular role, or roles: Sign in to https://admin.webex.com, and open the Users page. When the matter is released, all the data retained by the matter is released or deleted based on your organization's retention policy. As a full administrator of your organization, you can also adjust the administrator privileges for external administrators. eDiscovery supports the following proxies: NTLM on WindowsThis proxy must be configured to work with the credentials from the operating system, manually entering credentials is not supported. When the matter is deleted, all the data retained by the matter is released or deleted based on your organization's retention policy. This scenario typically occurs when users switch jobs and in the process of undergo an AD group membership change. The length of time it takes to download the report depends on the size of the report, your location, and your network bandwidth. For more information, see Set the Retention Policy for Your Organization. Learn more about how Cisco is using Inclusive Language. Webex provides a rich set of admin and compliance APIs to help Compliance Officers monitor and assert adherence to corporate policies, as they relate to information exchange and sharing. You can download reports that are up to 10 days old. The policy is enforced when users are added to existing spaces and also during new space creations that involve membership additions. Due to this membership change, they may be in violation of one or more Ethical Walls policies. GET /v1 /admin/recordings Query Parameters max number When you use Outlook to view the EML files, add-ins for Outlook may block message content in your EML files, you can run Outlook in safe mode to view the message content. When the retention policy for one organization expires, messages sent by its user are deleted. Access to user-generated contentThe user can access the Events API and eDiscovery reports to see user-generated content in the Webex app. Full administrators can assign the compliance officer role to any person within their organization. Content that people in you company created from group spaces where someone in another company created the space. Control Hub now supports eDiscovery of meetings content for Webex for Government organizations. Table 1. Custom data range has no limits. Support staff that access your organization will generally have the role of read-only administrator. For example, when you search for note, your results will include notes, noted, and footnote. As a compliance officer you can preserve data for legal proceedings, this data is also returned when you access the Webex App eDiscovery Search and Extraction tool. (Administrators who do not have this specific role see an inactive button). Each role determines the privilege level you have in Control Hub. If participants are having issues during meetings, administrators with this role can quickly find those meetings to join and help sort out the issues. In addition to its native file sharing and storage, Webex also allows IT administrators the flexibility to enable Microsoft OneDrive, SharePoint Online, and Box as an enterprise content management (ECM) solution to their users. Administrators can limit the amount of messages and files that are kept by configuring a data retention policy. The search report can be downloaded as a compacted zip file where all the activities are in an EML format organized by space. Flexible payment solutions to help you achieve your objectives. Pro Pack: Microsoft OneDrive and SharePoint Online, Box and Google Drive integration with the ability to disable Webex native file storage. A log of admin actions is a requirement for compliance in many organizations and industries. Note: Support for retroactive policy enforcement mentioned above is coming soon and will be available when the feature is GA (target: Q4 CY21). When the retention policy for the second organization expires, messages sent by its user are deleted. In addition to Webex Messaging, events and metadata related to Webex Meetings and transcripts are also available via the Events API. You can only assign Webex site administrator roles to users in Control Hub managed meeting sites. Mixed spaces with the participation of different org members are evaluated based on the most restrictive policy as it relates to space owner, inviter, and invitee org (bot). You can use the analytics in Pro Pack to gain greater visibility and provide detailed insight into data for user adoption and usage. Full administrators can't assign the compliance officer role to themselves, another full administrator must assign the role to them. Webex Assistant is not yet available for Webex for Government organizations, so Control Hub only supports eDiscovery of meeting recordings and related metadata. To attend, please contact Menice Santistevan by email, [email protected], no later than 5:00 p.m. MDT on Friday, June 23, 2023. Admins can fix any outstanding errors before completing the import. In another great article, Software Engineering Technical Leader, . Select Legal Matters and then click Create Matter. If you dont want for the partner you purchased services from to have access to your organization at all, then you must contact the partner. Compliance administrators can search and extract messaging and meeting content using user email addresses or space names. This period of time may be longer than your retention policy. External administrators can't add additional external administrators to your organization. External administrators can't add additional external administrators to your organization. Additionally, it supports Webex Meetings content such as recordings, transcripts, and highlights. Standard offer: Global-only allow or deny for bot management. Select Legal Matters and then click on the matter you want to delete. Click Legal Matters and then select the matter you want to release. For more information, see Block External Users in Webex Spaces for Your Organization. File Share ControlsYou can control how people share files in Webex App. DATES: Wednesday, June 28, 2023; 10:00 a.m. to 12:00 p.m. MDT. Webex Meetings allows users to invite participants from within their company or outside the organization as guests to a meeting they host. The Webex Meetings retention policy applies to all meeting recordings, transcripts, and highlights. If they are from any other organization, choose: You can choose what information is shared or withheld from external administrators. Pro Pack: Real-time events API access. When your account is first set up, the administrator from the partner organization becomes the full administrator for your organization, and can set up additional administrators. When a message is edited, both the original message and the edited message are included, but there is no context between the two messages. If you would like to use organization level eDiscovery for all your meeting sites, please contact Cisco support for assistance. Table 1 summarizes the content rights for Compliance officer. In addition, we also provide Compliance Officers with the ability to redact the meeting transcripts or delete the transcripts. All searches carried out by compliance officers are logged for audit. For group spaces, a single organization is the owner of that space. If you're managing multiple Webex organizations for your customers, refer to the administrator roles in Partner Hub article. For eg. Re-run ReportRefreshes the data in your report. Company policy and templatesThe user can manage the Webex app content retention policy and configure security settings such as blocking file uploads and blocking external communications. In an upcoming enhancement (coming soon) we will provide the ability to retroactively scan for existing violations in Webex spaces and evict users from those spaces that are out of policy compliance and eliminate violations. DELETE Delete a Recording. For more information, see Revoke a User's Access to Webex. Description[Optional] Add a description for your report. The BEC policy always protects the space-owning organization. Device managementThe user can register or deregister new devices and phone numbers, generate activation codes, and manage workspaces. Cisco Capital makes it easier to get the right technology to achieve your objectives, enable business transformation and help you stay competitive. This will greatly reduce the setup time for admins who need to add a large number of domains to their Organizations list of approved domains. The image represents the version of the whiteboard on the end date of the report date range. Cannot access the Webex Contact Center administrative interfaces (Control Hub and Management Portal). Both organizations can have independent retention policies. We are progressively rolling out Meetings eDiscovery for organizations that manage a single Meetings site from Control Hub. You can re-run a report that has expired after 10 days. As a full administrator, you can assign various administrative roles to people in your organization. Assign, edit, or remove contact center licenses from users. You can also manage external administrator privileges, and define them as external full administrators, external read-only administrators, and provisioning administrators. Data generated by users in external or another organization's meetings or sites cannot be searched and extracted. Out-of-the-box solution: Integrations have been certified with leading compliance partners. Standard offer: Search data generated during the last 90 days. Webex has a twofold DLP strategy. Compliance officers can create a legal matter and put custodians (users) on legal hold, view and download matters, and release matters. Users can share, edit, and grab the latest OneDrive, SharePoint Online, and Box files right within Webex spaces, while files are kept safe, secure and protected in ECM via the customers existing DLP/CASB and anti-malware solution. . The length of time to create your report depends on the amount of data that matches your search criteria. Large reports in the multi-GB range can be generated and downloaded. You can search through content posted within the last 90 days or if you have Pro Pack you can search through content that's older than 90 days. Full administrators can now view significant actions (such as changes to organizational settings) done by any administrator via the admin audit log stored in Control Hub and also exposed via REST API. Can access the Webex Contact Center administrative interfaces (Control Hub and Management Portal) in read-only mode only. Metadata related to meetings hosted and attended by users in your organization. Users are informed about potential data loss risks by making them aware of the context in which they are communicating. As such, it is possible that users can communicate with colleagues in other companies. Devices. Download Webex Schedule from Microsoft Outlook See people's availability Install your Room or Desk device users from selected AD Groups can collaborate with external users who belong to the approved list of domains only. Once policies are defined, restricted groups cannot invite each other to spaces or initiate conversations; however, they can still communicate with users in the rest of the company. 502: Bad Gateway: The server received an invalid response from an upstream server while processing the request. For now, bot management does not apply to existing bot memberships, (e.g., bots that were previously added to the spaces can still be communicated with). You can also use the Events API to integrate with your existing archiving software to archive an unlimited amount of Webex App data. We are intending to extend our real-time features to other users actions in the coming months. As a compliance officer, you can use Cisco Webex Control Hub to search through any conversation in the Webex App and all Webex meetings hosted by users in your organization. This inline execution and enforcement of the BEC policy greatly minimizes the risk of data loss and protects the organization from exposure to users who belong to unapproved or untrusted domains. You can also see a list of all or specific administrators in Control Hub, including device administrators and compliance officers. With the bulk domain add workflow, admins can create a list of domains (total of 2000 domains with a 500 domain limit per import) and import it into Control Hub. eDiscovery supports the following proxies: NTLM on WindowsThis proxy must be configured to work with the credentials from the operating system, manually entering credentials is not supported. Allows IT administrators to enable linking of folders to spaces with options for default storage for Microsoft OneDrive and SharePoint Online integration. Here's a list of the responsibilities you can assign: User managementThe user can add and delete users, assign administrative roles to users, manage users statuses, and manage licenses for users. As a compliance officer, once the legal litigation is complete, you can release a legal matter. To promote the administrator to a full administrator, under Administrator roles, check Full administrator privilege. Information on product material content laws and regulations, Information on electronic waste laws and regulations, including products, batteries, and packaging. When people respond to threads, the reply is stored but there is no context between the reply and the source of the thread. We are progressively rolling out Meetings eDiscovery for organizations that manage a single Meetings site from Control Hub. This will help them save time and network bandwidth and facilitate iterative future searches to specific users or spaces of interest. During a litigation you may be required to preserve both Webex App and Meetings data for a period of time. The second part of the strategy involves monitoring user actions such as posting or deleting a message, attaching a file, and adding a user to or removing a user from a space in Webex accessible, as events, via APIs so that they can be consumed by DLP software to check for and remediate violations. If you want to prevent data loss, eliminate malware concerns, and apply policy controls on Webex App, you can restrict users from downloading, previewing and uploading files to Webex App. Standard offer: Microsoft OneDrive and SharePoint Online, Box and Google Drive Integration but no ability to disable Webex native file storage. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. When an organization has users that are participants in a group space not owned by that organization, the organization is said to be a participating organization. to internal communications. Sign in to Control Hub at https://admin.webex.com, and open the Users page. Use email addresses, space IDs, keywords, and specific time limits to narrow the search. This article describes how to manage administrative roles and lists the privileges associated with each role. Additionally, they can make these folders default storage for the spaces. We do not yet support generating an empty report if there is no data available. Refer here for a list of supported platforms. With Webex, security is foundational to collaboration, whether you are an information security professional, a compliance officer, or an end user. An administrator can define an organization-wide data retention policy so that all relevant contents are permanently deleted at the configured retention timeframe. When a report ZIP file reaches a limit of 5 GB or 100,000 files, then another ZIP file is created using the same name but postfixed with -1, then -2 and so on. 360-degree approach to security and compliance. Comma separated lists of administrative roles held by the exported users. You must have the Compliance Officer role to run the eDiscovery Download Manager. Optionally, the administrator can ingest the output files, which are in an EML format, into a downstream e-discovery tool for further querying or post processing the data. When you enter multiple values for Email Address and Space Names, the search engine uses these values as: [ (email_address1 OR email_address2) AND (space_name1 OR space_name2)]. Webex Meetings allows users to invite participants from within their company or outside the organization as guests to a meeting they host. As such, it is possible that users can communicate with colleagues in other companies. Users that are assigned with the site administrator role must sign in to Control Hub once after being assigned the role before they can get admin access to the meeting sites. You can generate reports from here that contain all of the conversations held in Webex App spaces and any files shared within those spaces. Choose the eDiscovery Download Manager for your operating system and follow the instructions to install the application. Real-time file DLP allows DLP vendors to scan and assess files before they are seen and can be downloaded by other users. Real-time file DLP is proactive in sending webhooks and allowing the DLP system to scan the file before it can be accessed by anyone in a space. The external admin must sign in to Control Hub once after being assigned the external full administrator role before they can get admin access to meeting sites. Compliance officers can create a legal matter and put custodians (users) on legal hold, view and download matters, and release matters. 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